Terms and Conditions

Please read the Terms of Service and Conditions before you send us your documents for processing. We reserve the right to update our Terms of Service and Conditions at any time.

NotaDoc, LLC makes every effort to process your request in a timely manner. Please be aware that the issuance of an apostille is entirely at the discretion of the issuing US Government or Florida Department of State. The US Government or Florida Department of State have the final say on whether to approve or deny an application on the apostille to be issued. NotaDoc, LLC guarantees that they will submit your apostille to the appropriate US Government or Florida Department of State as instructed by you. However, NotaDoc, LLC makes no guarantee that the US Government or Florida Department of State will issue an apostille exactly as you requested.

Additionally, NotaDoc, LLC makes no guarantee that the country you are requesting your apostille for will accept your documents even if the appropriate US Government or Florida Department of State has issued you an apostille. Once you have mailed your documents to our office, you agree that you have verified them with the country requesting it. Once the apostille is provided by the appropriate US Government or Florida Department of State and the apostille has been returned to you, NotaDoc, LLC will have completed their obligation of service.

By sending your apostille application to NotaDoc, LLC, you accept all the requirements, restrictions and limitations on liability set forth herein and specifically agree that NotaDoc, LLC shall not be liable to you for the action or inaction by the US Government or Florida Department of State for the performance by any third party delivery company. At all times and under all circumstances, NotaDoc, LLC’s total liability to you for any claims, liabilities or damages of any kind, shall not exceed the service fees paid by you to NotaDoc, LLC. Under no circumstance shall NotaDoc, LLC be liable to you for any indirect or consequential losses and damages, including lost profits or punitive damages. Your sole remedy against NotaDoc, LLC for failure to obtain an apostille, authentication, attestation, legalization and/or certification in a timely manner shall be the NotaDoc, LLC service fees actually paid by you.

Your personal data: We do not physically store your personal data such as your contact information, order request, credit card authorization form, supporting documentation, etc. Once we have completed your request, we will securely destroy your personal data. NotaDoc, LLC takes security seriously and handles your personal data and documents with the utmost professional care. However, once your documents are in the hands of the US Government, Florida Department of State, courier (FedEx, UPS, DHL, etc.), or affiliate of NotaDoc, LLC shall not be held liable for the handling of your personal data and documents.

Tracking Software: When you provide us your information, you agree to allow us to contact you by email, phone, and/or text messages. Please note that we use certain third party service providers on our Site to enhance your experience or deliver certain services. These providers may collect your Personal Data in performing their services and/or functions on our Site.

Non-Sufficient Funds: If your charges come back as NSF, you agree to pay a penalty fee of $65.

Cancellations: NotaDoc, LLC service fees are charged for submitting your application to the appropriate US Government office and such fees are non-refundable even if your apostille is denied by the US Government or Florida Department of State. Approved apostilles will not be returned until full and final payment has been received by NotaDoc, LLC. If you wish to cancel your request and avoid fees, the cancellation request must be made before your application is submitted to the US Government or Florida Department of State. Once applications have been submitted to the US Government or Florida Department of State our services will have started and refunds will not be provided. If you cancel before your application is submitted to the US Government or Florida Department of State, NotaDoc, LLC will issue a refund of your payment minus a 10% service fee and any applicable return mailing costs.

Processing Times: Our processing times are based on business days. It begins from the date that our Tallahassee office receives your physical document(s) and does not take into consideration the courier shipping to and from the client and NotaDoc, LLC. NotaDoc, LLC will not be held responsible for any delays incurred by the US Government, Florida Department of State, or couriers (FedEx, UPS, DHL, USPS, etc.), whether due to weather or a shutdown, and neither discounts nor refunds will be issued. Upon completion of your request, your apostille will be dropped off or picked up by one of our couriers and shipped to you based on your return shipping request.

Guarantee: If we are unsuccessful in obtaining your apostille due to our mistake or mishandling of your document, we will provide a full refund. If we are unsuccessful in obtaining your apostille because you did not properly follow our directions, neither a full or partial refund will be provided. If you decide to have us re-attempt your apostille, a $75 re-attempt fee will be added to your invoice.

Lost Documents: We will not be held responsible for lost documents shipped from the client to NotaDoc, LLC. If a document is lost in transit from the client to us, the client will be responsible for contacting the courier or shipping company who attempted to deliver the document to try and locate the lost document. If we complete our service and your document is lost by either the US Government, Florida Department of State, affiliate or by our courier (FedEx, UPS, DHL, etc.) en route to you, NotaDoc, LLC will make their best effort to locate the lost document. The client will allow us 30 calendar days to locate the lost document after it has been discovered missing. If the lost document is not recovered after 30 calendar days, NotaDoc, LLC will re-attempt the service free of charge.

Please contact NotaDoc, LLC at (407) 733-2319 or apostille@mynotadoc.com
Monday – Friday from 9am to 6 pm EST and Saturday EST from 9 am to 1 pm with any questions.